Privacy Policy


Last updated on 25th of July 2019.
Company name: VITAL SIGNS B.V.
Company address: Eikenstraat 93, 8530 Harelbeke
Company number: +32 472 56 06 62

Hereinafter referred to as the Company, or the Processor.

The company acknowledges the importance of secure processing of personal data. By means of this privacy policy, the company wants to provide insight into the processing of personal data. This privacy policy has been drawn up in accordance with the European Regulation on Data Protection or the General Data Protection Regulation.

During the user contacts with the company, certain data about him or her will be collected and processed. Since the user can be identified as a person on the basis of these data, these data are ‘personal data’.

All information about which personal data the company processes and how the company deals with this in a correct way, can be found below.


The privacy policy applies to all personal data that the company collects and processes from the user.

By using the (mobile) website, the webshop and other products and services provided by the company and through the Site, the user agrees that this privacy policy applies to the personal data processed by the company.

The company reserves the right to change this privacy policy at any time. The applicable version can always be found on the website of the company.


The company may provide the following personal information in various forms as a result of the consumer’s use of the Site including the Webshop:

The identification and contact details: name, first name, address, e-mail address and telephone or mobile phone number; The financial information: bank account number, the BIC code and the name of the account holder; The login data associated with the user account: user name, email address, password and login history; Other data and content that are exchanged, communicated and shared through the use of the products and services of the company; Other data provided by using the (mobile) website, such as the pages visited, websites and searches by means of cookies; The user gender and date of birth, and the date of collection of the sample, are exchanged data with the accredited laboratory. The company never knowingly collect personal data from minors without the consent of a parent or guardian, which must be given to use the products, services and (mobile) website of the company. If personal data of minors are processed in good faith, the company will delete these from his files as soon as possible after knowledge of them.

The Site may contain links to other websites. These websites are not managed by the company and may have their own privacy policy. The company advises to read these and takes no responsibility for these websites of third parties.

The data subject is not obliged to provide his/her data to the company or to agree to the processing. Nevertheless, in certain cases, it will be necessary to communicate personal data to the company so that a correct service can be provided and the applicable legislation can be complied with.


The personal data will be processed by the company for the following purposes:

The conclusion and implementation of the agreement (placing the order, processing the payment, sending the order and communicating the result), as well as the invoicing and the follow-up and collection of these invoices, whether or not via third parties; Allow the exchange, creation, and deletion of certain information; Personalizing the products and/or services to be delivered and the associated support services, usage information, service messages or other related (electronic) messages; Compliance with the regulations applicable to the company in the broadest sense; Other specific purposes for which separate permission can be requested.


The company will not keep the personal data longer than is necessary for the execution of the requested service, taking into account the contractual and legal obligations of the company.


To process a request for products and services (placing the order, processing the payment, sending the order and communicating the result), the company needs to disclose the information within the company including the IT services, and the company needs to disclose limited and pseudonymised data with third parties including the accredited laboratory, SendCloud, Shopify, Mollie, and SendGrid.

The accredited laboratory shall have access exclusively to the gender and date of birth of the user, to the collection date and the sample sent by him or her, and to the test results created therein, in a pseudonymized manner.

If the user sends offensive or objectionable content or engages in any disruptive behaviour on the Site, the company can use whatever information that is available about the user to stop such behaviour. This may involve informing relevant third parties such as law enforcement agencies about the content and the behaviour. Additionally, the company may disclose information:

If the company is under a duty to disclose or share information in order to comply with any legal obligation; To protect the rights, property or safety of the consumer or others; To prevent and detect fraud, security or technical issues, IP address may be supplied to regulatory authorities in connection with fraud or other formal investigations.


In order to protect the personal data in the best possible way, the company takes all appropriate measures and applies best practices to prevent the loss, misuse, disclosure, unauthorised access or alteration of the personal data. The necessary measures are taken at both the technical and organisational level to provide an adequate level of security.

Payment data are always protected in accordance with the standard encryption methods that are commonly used. to protect sensitive financial information.


The data subject always has the right to inspect and correct the personal data processed by the company.

The data subject is also entitled to the deletion of his/her personal data, the restriction of the processing of his/her personal data and the transferability of his/her personal data, insofar as the applicable regulations provide for this.

The data subject may at any time withdraw his or her consent to certain processing operations and object to the processing of personal data for serious and legitimate reasons. The data subject also has the right to object to the use of his or her personal data for direct marketing purposes, to the transfer of his or her personal data to third parties (when this transfer is not necessary for the provision of services) and to the creation of a profile.

For this purpose, you can contact the company using the contact information provided in this Privacy statement & policy.

The data subject also has the right to lodge a complaint with the supervisory data protection authority:
Press Office 35
1000 Brussels


We collect information from you when visiting our site for surfing or when you enter information to register with us, place an order, create an account, or use other site functionality.

We may use the information we collected from you in the following ways:

  • To personalize the user’s experience and to allow us to deliver the type of content and product offerings you are most interested in.
  • To quickly process your transactions.
  • To send one-time or periodic emails regarding your order or other products and services related to Shopify.

We have reasonable commercial standards of technology and operational security in place to protect all information provided by visitors from loss, misuse, alteration or destruction.

Your personal information is kept behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We apply a variety of security measures to maintain the safety of users’ personal information when they place an order or enter, submit, or access their information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser, if you agree to cookies. This data enable the site’s or service provider’s systems to recognize your browser and capture and remember particular pieces of information. We may also use trusted third-party services that track this information on our behalf.


  • help us remember and process the items in your account,
  • help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services,
  • compile aggregate data about site traffic and site interaction in order to offer better site experiences and tools in the future.

Cookies are only required for logging in, remembering the site status you’re in, or registering with us.

You can choose to have your computer warn you each time a cookie is about to be sent, or you can choose to turn off all cookies. You can do this through your browser settings. Each browser product is a little different, so look at your browser’s help menu to learn how to modify your cookie settings.

If you switch cookies off, some of the features that make your site experience more efficient are disabled, and some of our services will not function properly.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore cannot be made responsible and are not liable for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration
  • Remarketing

Along with third-party vendors such as Google, we use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative’s opt out page or permanently using the Google Analytics Opt Out Browser add on.

We use a technology called Facebook Conversion Tracking. This allows us to track those visitors who have been referred to this website through a Facebook page, application or advertisement.

We will share information regarding your visit to our website with Facebook but this will not include any information specific to your application or other personal information. Facebook will use this information to monitor on our behalf the effectiveness of our advertising and applications.

The information we share with Facebook will only be used in accordance with Facebook’s data use policy Facebook Conversion Tracking may also enable us to serve ads on and off Facebook.

We use third party payment processors to assist us in processing your personally identifiable payment information securely. Such third party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy. Payments are currently processed and managed using Mollie. See Mollie Privacy policy